Healthcare organizations benefit when the patient data collected during registration and admission accurately reflects the individuals that they serve. The use of health literacy strategies can help staff responsible for collecting admission data gather this information accurately.
Staff have shared that they are often uncomfortable when collecting patient data that includes information about race, ethnicity and language preferences. And when not asked in a respectful manner, patients might feel confused or even offended. The use of health literacy strategies can assist all members of the healthcare team develop the skills needed to respectfully and clearly communicate with a culturally and linguistically diverse patient population.
Health Literacy Partners offers presentations and trainings that can be individualized to your healthcare organization. Working together, we can make great strides!