"A tapestry of solutions to promote health equity."


Health Literacy: Train-the-Trainer Sessions; various sites across New York State

“Trainers were excellent, very enthusiastic, and professional.” 

Liked the “easy learning atmosphere for learning. It was easy to ask questions, no question or statement was ever dismissed as if not relevant. Great team of trainers.”

There was nothing that I didn’t like about the training and the presenters were excellent.”

“Loved Terri’s passion on this topic. Motivates me to want to be more involved.”

“I am so grateful to have been part of this training and experience… And I will never look at things the same. I can’t wait to go to work tomorrow and start making those necessary changes and spread the information. Just wanted to say thank you for allowing me to be a part of your seminar.”

“I felt very comfortable in front of this group, the trainers were so engaging and knowledgable.”

“I liked the knowledge of the facilitators, safe environment, attentiveness of the trainers the most.”

“The structure, flow and food was excellent. Great team, presenters super engaging and knowledgable.”

“The interactions made it easier to be open and comfortable. Trainers were incredible and very engaging.”

“I have been to many training throughout my career and this was the best! I didn’t want it to end.”

Health Literacy Partners “provided respectful, compassionate facilitation and a safe space.” 

“Training was very informative and helpful. I felt so comfortable in the environment that was set. Thank you!”

“Everything was clear, understandable and useful.”

“The presentations were very engaging, liked how the material was presented.”

“Liked everything about the training. Excellent training, warm, kind and knowledgable presenters with much practical advice.” 

University of Scranton Department of Nursing; Scranton, Pennsylvania  

Dr. Parnell is an excellent speaker and provided great information on health policy. All health care professionals can benefit from an education program on this important topic.” – Ann F. 

Annual Dialysis Conference; Seattle, Washington

“Presentation made me more aware of what I am doing right and how to improve and add to what I am already incorporating into my practice.”

“Loved this and wanted more.”

“Great ideas that need to be implemented.”

“Would like to hear Terri speak again!”

“Very good information on how to make it easier for patients to navigate the system.”

ESRD National Coordinating Center (NCC) Webinar

“This is one of the most helpful presentations I’ve attended to date. Good job. This applies to every single project we facilitate.”

Saint Peter’s University Hospital; New Brunswick, New Jersey

“Dr. Parnell is an outstanding speaker, very knowledgeable. Presentation was very informative, with valuable information.”   – R. D.

“This literacy training session by Terri Ann Parnell, RN was awesome and very educational!” “We learned things to say and not say to our patients to bring about positive outcomes.” “I now have my staff ask patients their preferred language that they would like to communicate in to reduce or limit mis-communication.” “This is a course that everyone in the healthcare field should get the chance to attend!  Thanks Terri Ann!” Angella Reid, MBA-HC, SPUH Clinic Practice Administrator

American Heart Association; New York City, New York

“Dr. Parnell was an excellent & engaging speaker.”

Ochsner Health System-Health Literacy Summit KeyNote Address; New Orleans, Louisiana

“Dear Dr. Parnell,

I heard your presentation in New Orleans a few weeks ago and simply loved it. I was, probably, the only medical librarian in the room but your information was as relevant and meaningful to me as it was to all of the nurses and other healthcare providers. Again, your presentation was great. I loved it, and hope to hear you talk again someday in the future.


—Amanda F. Gautreaux, MLIS, AHIP Medical Library

UnitedHealth Group Webinar
Selected comments from participants:

“Terrific job…thank you!”

“Thank you so much for this presentation! Well done!”

“THANK you for this information. I learned a lot and especially found the sections on use of strategies to be of value in my role.”